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Popular customer problems and how to solve them
How Do I Change My Credit Card Number on Aol?
How Do I Delete Contacts from My Aol Address Book?
How Do I Change the Language on Aol?
How Do I Get Back into My Aol Account If I Don't Know the Password?
How Do I Back into My Aol Account That's Locked?
Reasons customers like you called recently
aim email stopped working on my phone, please help
I want to change my username without losing all of my contacts
Today when I tried to log into aol in order to check my emails I was asked for my passw...
I can not get the daily boxes of AOL News - the four squares on the email page. I pay m...
I need to recover some deleted emails?
Cannot receive or send messages in my Blackberry Classic which have come into my desktop.
I have been at *****@***.com *for years BUT I continue to receive mail at *****@***.com...
I have been working with a man by the name of Dave Jenkins. He says he works for AOL an...
my main email account will not let me log in. I press login and the screen says Oops th...
my main email account will not let me log in.
My email address is J*****@***.com*By mistake this email address is on the app on this...
I have purchased a washing machine to be deliver tomorrow but need to change the day an...
On the **th of May, my email (Verizon.net) was hacked. I, of course, reset the passwor...
My map and smtp are offline. When I attempt to get my mail or send mail, I can not. If...
AOL has programmed my email address to immediately reject any comment - even the "Lords...
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Our Editor's Notes on AOL's Phone-Based Customer Care
AOL is one of the oldest online services companies in the United States. It provides email services, Internet services and online forums and discussion groups to its members. With millions of users, it isn't surprising that AOL gets many requests for customer service each and every day.
Why Do People Call AOL Customer Support?
People call AOL for a range of reasons, including:
Help setting up new accounts
Help with changing or canceling accounts
Addressing billing issues
Reporting fraud or abuse
Technical support and troubleshooting
Best Practices for Calling AOL Customer Service
There are several things that you can to ensure that your call to AOL goes well and that you achieve a quick resolution to your issue:
Before calling, make sure you have the right number. AOL still provides Netscape support and there is a different number for these accounts. In addition, there are other numbers for Spanish language and TTY (hearing impaired services) support.
Call during support hours. Technical support is 24/7 for paid subscribers. Other requests are handled during different days and times.
Have documentation relevant to your case handy. If you are calling about a technical issue, be in front of your computer or have your device handy so that you can troubleshoot along with the representative. If you are calling about a billing issue, have your statements or invoices nearby.
Have a way of taking notes during your call. These can come in handy if you have to escalate your case.
How do Consumers Feel About Calling AOL Customer Service?
Customers are reasonably happy with AOL customer service. As a legacy Internet company, AOL has a lot of experience working with people who aren't technically savvy. AOL also values its customers and wants to keep them with the company.
Phone support is available 24 hours a day, 7 days a week
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