However, Outlook.com currently offers a couple of options that aren’t typically available elsewhere.
What about Hotmail?
Hotmail is Outlook.com. Even if you have a Hotmail email address, you now use the Outlook.com interface to access your email on the web. Outlook.com help and support options apply to your Hotmail account.
Outlook.com customer service
You can reach Outlook.com customer service two ways.
For email-related issues, go here (that’s https://go.askleo.com/olsupport – I’ll update the destination if it changes in the future). After signing in to your Microsoft account, fill out the form with your issue or question.
For other account issues — presumably including log-in and account access — there is this link (https://go.askleo.com/adfreesupport) for online chat or to schedule a voice call-back.
It appears that you can get in touch with a real Outlook.com customer service person or a “virtual agent” — presumably using some form of AI. I believe you can also request to speak with a real person.
In addition, Outlook.com’s help pages remain a source for self-service online answers, including step-by-step instructions to perform common tasks and deal with common issues.
There’s a good chance you won’t even need technical support if you prepare correctly. Here’s the number one way to get it wrong: A One-step Way to Lose Your Account Forever.
Microsoft also provides Outlook.com forums for peer-to-peer help from other Outlook.com users.
Occasionally, Microsoft personnel interact on the board as well. They may answer questions or point you at the answers elsewhere on the site. It’s unclear how quickly or reliably they respond, but it’s a start.
Quite frequently, other Outlook.com users can give you the answers you need.
I’ll reiterate this: use the Search function on the help pages and user forums. If you spend any time browsing, it’ll quickly become clear that the vast majority of questions have already been answered elsewhere within the forums. It’s very like Ask Leo! in that way. Smile
If you take a few minutes to learn about and exercise the search capability of the site, and read the existing answers and discussions posted by other users, there’s a very good chance you can get your Outlook.com question answered without having to wait for anyone.
Does Outlook have live chat?
Outlook.com has live chat as one of its support options. Make sure you’ve exhausted all other support options first. Finding the answer on your own is faster than waiting for and dealing with live chat (which is often an automated bot).
How do I recover my Outlook.com password?
There are two approaches to recovering your Outlook.com password. If you allow your browser to remember passwords for you, you can look at the saved passwords in its settings. If not, you can’t really “recover” it, but you can reset it. Choose the “Forgot password?” link on the password entry page and you’ll be led through a verification process which, when successful, will allow you to set a new password.
Why can’t I recover my Microsoft account?
When you attempt to recover a Microsoft account, you’re required to prove that you are authorized to access it. If that were not the case, anyone could gain access to your account at any time. The proof required starts with the recovery information you’ve configured prior to losing access. If that recovery information is no longer current — say a phone number you no longer have access to — then you may be required to provide additional information for review. The bottom line, though, is that without being able to adequately prove you are the rightful account holder, you will not be allowed back in. This is important account security for everyone.
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Ad Free Outlook.com - With Support? Ad Free Outlook.com – With Support? - Microsoft offers an "Ad-free" Outlook.com upgrade that also promises additional support. While ads disappear, support appears to be the same as free.
Posted: May 12, 2021 in: Outlook.com
This is an update to an article originally posted March 25, 2009
TAGGED: CUSTOMER SUPPORT, FEATURED, HOTMAIL, OUTLOOK.COM
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I'm Leo Notenboom and I've been playing with computers since I took a required programming class in 1976. I spent over 18 years as a software engineer at Microsoft, and "retired" in 2001. I started Ask Leo! in 2003 as a place to help you find answers and become more confident using all this amazing technology at our fingertips. More about Leo.
96 comments on “How Do I Contact Outlook.com Customer Service?”
March 31, 2009 at 12:33 pm
I have experienced a problem with live mail where when you click a link, such as this one from Leo’s e-mail, I receive a message from windows stating it can’t find the site. I’ve learned that you may have to retry as many as four times to get to the IE or Foxfire site.
Patience is, after all, a virtue.
March 31, 2009 at 7:50 pm
I left MSN hotmail 4yrs ago.
There support really stinks.
And now it seems that yahoo is falling
right behind them.
What is wrong with these companys that
they can’t support the end users?
Yet they have no problem spamming your
inbox with garbage ads.
There in control for now.
But hopefully in the future things will
change and not one company will be
in control of the net like MSN is.
April 5, 2019 at 11:13 am
FF. suggest you look up consumer reports on line. They are currently trying to get back New Neutrality. Surf the site to see what’s going on. On line subscriptions are available and you can participate in any product or whatever issue up to or for review.
April 3, 2009 at 7:44 pm
I’m having continuous problems with not being able to forward emails or even accessing my contacts. The cursor just doesn’t show up (eg when I try to forward something) . Sometimes after 10-15 tries the curor finally shows up and ‘blinks’ sometimes it never does (try another day!!!!!!!!!!!) The same with acessing the address book and trying to send an email to a selected person (IF I get that far!!)….if I get an address the curor again is very likely to not appear at all (despite numerous attemps . over and over again!!!! Why is this happening , and what can I do to fix this frustrating problem…..I wrote msnhotmail once before and I received no response. Thanks, Brad Murakami
April 3, 2009 at 11:22 pm
iwant to know if and how i can receive e-mails while visiting the u.s.a
April 7, 2019 at 8:34 pm
Connect your computer or phone to a Wi-Fi signal (find a free one somewhere, hotel, friend McDonalds etc. ) or cell phone data signal and use your email apps to sign in and access your emails.
April 4, 2009 at 4:48 pm
I have my id I cannot get my password. I know my secret answer to my qustion and it says it is invalid. It wants me to got to my email how can I do that when I can’t remember my passowrd?
dave w from paterson
April 9, 2009 at 9:49 pm
i’m in the same boat. i have had hotmail since the days of four digit passwords. the only previous time i had problems like this is when i was in thailand right after y2k. maybe we have all be confickered up. what good is trying to reach hotmail trouble desk when we can’t get into our accounts to read the response?
April 9, 2009 at 10:17 pm
I just found this under a “Service Aggrement”
“17. Changes to the Service; If We Cancel the Service.
We may change the service or delete features at any time and for any reason. We may cancel or suspend your service at any time. Our cancellation or suspension may be without cause and/or without notice. Upon service cancellation, your right to use the service stops right away. Once the service is cancelled or suspended, any data you have stored on the service may not be retrieved later…”
April 10, 2009 at 12:07 am
windowslivehelp.com has the following message…
“Hotmail and Windows Live ID experienced a service disruption starting at 8:44 PM (PST), which ended at 10:15 PM (PST), and during this disruption you may have been told your inbox did not exist. This was incorrect messaging. Your inbox, contacts and Live ID are all intact. We’re all Hotmail customers, so we appreciate how frustrating this experience was. Thanks for your understanding. If you’re still getting errors, please close out all browsers and sign in again.”
…I followed this instruction and all is now OK – my mail is still there.
April 10, 2009 at 8:23 am
Windows Live Hotmail apparently suffered an outage of some sort. Inboxes (including mine) disappeared and a message that I didn’t have one “yet” was displayed.
This is not your fault, and there is nothing you need do.
I got my inbox back by:
• Signing Out
• Waiting a while
• Signing back in
Nothing more was required, and my inbox was back.
Important Lesson: Backup and/or stop relying on free email accounts as the only place you keep important information.
April 11, 2009 at 11:11 am
When I sign in to MSN A message in the mail tab tells me that Hotmail is temporarily “down” This has been going on for over a week! and yet not a peep from MSN about this problem can be found.
Also Mozilla Firefox has crashed and it’s been down over a week. What gives??!!
April 23, 2009 at 9:42 am
I find it remarkable that windows will not talk to it’s clients. How can you remain in business? Other people will fix my problem for $59.99. Maybe windows own these places and it is their way to make money sence our e-mail live is suppose to be free. Iam 66 and some things are hard for me to understand but I do understand when a company gives bad service. This is very bad service. I had no problems until I got windows live. Now nothing but problems. How sad this company is for mistreating customers.
April 23, 2009 at 4:39 pm
I am really sick of not being able to see my entire email because of an annoying blinking ad on the right of the screen. I actually have to scroll over while I am reading my emails so that I can see all of the text. I’d love to complain to hotmail about it, but since this seems to be impossible, I have instead switched to gmail.
April 27, 2009 at 7:16 am
I am really frustrated. I have tried so mny times to contact Hotmail and get an answer to a question I have asked! Why is my email page virtually covered by advertisements? Is there anything I can do about it?
No. That’s how Microsoft gets revenue to pay for this free service.
April 29, 2009 at 6:47 pm
I can not open my new or existing e-mails from from my inbox since this new window live changes. Any time I click on my e-mail it re-route to google or some other address? I can’t access their customer service for help?
May 9, 2009 at 4:31 pm
Up until this past week, I was able to click on my name only to connect with msn hotmail. NOW, everytime I want to read my e-mail, I have to type in my e-mail address AND my password. How do I get back to one simple ‘click’?
May 12, 2009 at 3:59 am
I have been trying for over a week to find the support form to complete to have my hotmail account re-opened. Not one of the links provided has the form nor anything to do with my problem. Can you people at least get that right!!!!!!!!!!!!
May 13, 2009 at 6:48 am
Sunday I received an a message while logging on that my account had been closed or access denied due to a violation of the terms and use agreement. I have no idea why this would have occurred. I do not send out mass e-mails creating a spam issue and I do not send pornographic e-mails. I have no idea if someone else could have hacked into my e-mail and done so, but feel that someone should have asked me for some sort of response before they just close my account. I have very important saved filed and all of my contact information is in there and I can’t access it. I have sent 2 e-mails to the address I was provided by the on-line support team, one Monday and one Tuesday and have yet to receive an answer. I even told them if they need me to change the address and they can just transfer my files and contacts over I would do that, but I have heard nothing and I have information in there I need to get at.
May 30, 2009 at 4:39 pm
How do I get to my Hotmail e-mail account so I can update personal info?
You login to your Hotmail account as usual, and then use the Options menu on the far right of the Hotmail page and select “More Options” there. Personal account information is in there.
June 1, 2009 at 12:15 am
I received an a message while logging on that my account had been closed or access denied due to a violation of the terms and use agreement. I have no idea why this would have occurred. I do not send out mass e-mails creating a spam issue and I do not send pornographic e-mails. I have no idea if someone else could have hacked into my e-mail and done so, but feel that someone should have asked me for some sort of response before they just close my account. I have very important saved filed and all of my contact information is in there and I can’t access it. I have sent 2 e-mails to the address I was provided by the on-line support team, one Monday and one Tuesday and have yet to receive an answer. I even told them if they need me to change the address and they can just transfer my files and contacts over I would do that, but I have heard nothing and I have information in there I need to get at.
This is a classic reason I so strongly recommend never keeping important information in only a free email account. If something happens your chances for recovery are often slim.
June 2, 2009 at 9:06 am
I have very important saved filed and all of my contact information is in there and I can’t access it.
Sorry to sound harsh but the salutary lesson here is that important data should never be stored via a free web-based e-mail service. As has been inferred by Leo, myself and others many times, you get what you pay for and, if it’s free, you can’t expect much, if any, customer service.
Hotmail, along with Yahoo!, is the first choice of spammers and, as a reliable service, doesn’t merit consideration by serious users.
June 8, 2009 at 3:53 pm
I have been shown the “your account has been closed due to violations” notification and it says to fill out a form with a link at the bottom, but does not provide a link!!! How can I find this ” e-mail support form ” ???
I e-mailed hotmail yesterday about my account sending out messages automatically and asked how they can be stopped — and now they block me out ?? what is going on!!!
May 8, 2021 at 9:04 am
How can I cancel my hotmail account?
Mark Jacobs (Team Leo)
May 8, 2021 at 9:49 am
This article explains how. However, it’s generally better to keep it open and check it occacionaly like once or twice a month in case some people who don’t know your new email address send you an email.
How Do I Close My Hotmail or Outlook.com Account?
June 14, 2009 at 6:13 am
I live in Montmagny, Province of Quebec in Canada. Since last Wednesday, hotmail isn’t working for anyone around here and no one knows why. Some are waiting for job application replies, some are waiting for family news, etc. It’s not pleasant and hotmail doesn’t advise us of the problem which I think they should do because how long is it going to last ? Thanks on behalf of the resident of Montmagny.
June 20, 2009 at 5:27 am
The same thing just happened to me, my account is blocked due to abuse.
I have no idea why. I also have may hotel and air reservations on there that I need to retrieve. I also am getting now herewith their on line help. Its worse than EBAY at least you can talk to someone there if you have a problem. This is very fristrating has anyone actually gotten help with this??
June 24, 2009 at 3:03 pm
I received an a message while logging on that my account had been closed or access denied due to a violation of the terms and use agreement. I have no idea why this would have occurred. I do not send out mass e-mails creating a spam issue and I do not send pornographic e-mails. I have no idea if someone else could have hacked into my e-mail and done so, but feel that someone should have asked me for some sort of response before they just close my account. I have very important saved filed and all of my contact information is in there and I can’t access it. I have sent 2 e-mails to the address I was provided by the on-line support team, one Monday and one Tuesday and have yet to receive an answer. I even told them if they need me to change the address and they can just transfer my files and contacts over I would do that, but I have heard nothing and
July 18, 2009 at 6:08 pm
I keep receiving undeliverable mail from the postmaster on the following e-mail address.
I do not have this address in any of my contacts, why do I keep receiving notices from the hotmail postmaster?
Probably because some spammer is spoofing the “From:” address on some spam to look like it came from you – hence if/when the message bounces it goes back to you. Nothing to be done.
July 24, 2009 at 11:24 pm
I used to be able to upload lots of pictures when sending an e mail but as of yesterday i can only upload one at a time, people are waiting for me to forward on pictures but it would take couple of hours to upload one at a time. Why has it stopped doing this, how can i get it back to normal?????????????
September 3, 2009 at 12:35 pm
I can log on to my msn e-mail account, but when I click on any of my e-mails I cannot open them. It will not let me do anything! I have had no luck being able to find a contact number to troubleshoot this. So I just opened an e-mail account with yahoo and as soon as I have everything else transfered over I am deleting my msn. POOR CUSTOMER SERVICE!
September 19, 2009 at 6:19 am
MSN emails also has “stopped” us from signing in automatically now, so, the best thing to do is to convert to Yahoo mail. MSN is now “forcing” us to comply to all their “new” programs and we have no choice but to comply. So, lets all change over to Yahoo mail. Screw MSN. They create nothing but problems for us. Since they make sure we cannot sign-in constantly by “typing-in” our email etc, screw them, Yahoo has never done this nor created these problems herein. So CHANGE too Yahoo and end these problems…
September 20, 2009 at 1:03 am
I keep geting a hanging window when I try to reply to a message, and have to kepp refresshing it, or back button, this is annoying, also I think the customer service could be better a land line or several hundred with an 0845 number that way they make some money to pay the staff. also I have put severl emails in blocked sender section and I still get messages from them, annoying little people who have nothing better to do. they need to get a life. also sick of winning the lottery, christ I must have bilions, i simply mark as phishing scam as you cannot reply to these idiots to say what nice people you think they are. LOL.
September 21, 2009 at 7:57 am
So, windowslivehelp.com really is a Microsoft web site? Although I was already logged in to a Windows Live account, I was asked to sign in again to Windows Live before I could submit a question. When I clicked the “Sign In” button (in Firefox, thank God),
I was warned that the encrypted page was about to use an unencrypted connection to POST my account information,
The authority that issued the web site’s wasn’t a recognized certificate authority,
The certificate couldn’t be verified because the issuing authority wasn’t available online.
Sounds like a phishing site, and not a very sophisticated one, but here you say that it’s legitimate? Is really any way to know which are Microsoft’s web sites and which are phishing sites?
WindowsLiveHelp.com is legit. It’s just stupid that they haven’t coded that site to avoid the warning. They should know better.
September 25, 2009 at 6:10 pm
After 6 months of trying to figure out who and how someone is accessing my Hotmail acct., I tried to get some help from hotmail customer support. Forget it! Since my problem is not the “Norm” I have gotten no help whatsoever. I didn’t forget or give my password to anyone, and have changed it several times. Still numerous e-mails sent to me are not delivered… Intercepted by someone unknown to me. Lost in cyberspace along with the Hotmail help staff!