However, Outlook.com currently offers a couple of options that aren’t typically available elsewhere.
What about Hotmail?
Hotmail is Outlook.com. Even if you have a Hotmail email address, you now use the Outlook.com interface to access your email on the web. Outlook.com help and support options apply to your Hotmail account.
Outlook.com customer service
You can reach Outlook.com customer service two ways.
For email-related issues, go here (that’s https://go.askleo.com/olsupport – I’ll update the destination if it changes in the future). After signing in to your Microsoft account, fill out the form with your issue or question.
For other account issues — presumably including log-in and account access — there is this link (https://go.askleo.com/adfreesupport) for online chat or to schedule a voice call-back.
It appears that you can get in touch with a real Outlook.com customer service person or a “virtual agent” — presumably using some form of AI. I believe you can also request to speak with a real person.
In addition, Outlook.com’s help pages remain a source for self-service online answers, including step-by-step instructions to perform common tasks and deal with common issues.
There’s a good chance you won’t even need technical support if you prepare correctly. Here’s the number one way to get it wrong: A One-step Way to Lose Your Account Forever.
Microsoft also provides Outlook.com forums for peer-to-peer help from other Outlook.com users.
Occasionally, Microsoft personnel interact on the board as well. They may answer questions or point you at the answers elsewhere on the site. It’s unclear how quickly or reliably they respond, but it’s a start.
Quite frequently, other Outlook.com users can give you the answers you need.
I’ll reiterate this: use the Search function on the help pages and user forums. If you spend any time browsing, it’ll quickly become clear that the vast majority of questions have already been answered elsewhere within the forums. It’s very like Ask Leo! in that way. Smile
If you take a few minutes to learn about and exercise the search capability of the site, and read the existing answers and discussions posted by other users, there’s a very good chance you can get your Outlook.com question answered without having to wait for anyone.
Does Outlook have live chat?
Outlook.com has live chat as one of its support options. Make sure you’ve exhausted all other support options first. Finding the answer on your own is faster than waiting for and dealing with live chat (which is often an automated bot).
How do I recover my Outlook.com password?
There are two approaches to recovering your Outlook.com password. If you allow your browser to remember passwords for you, you can look at the saved passwords in its settings. If not, you can’t really “recover” it, but you can reset it. Choose the “Forgot password?” link on the password entry page and you’ll be led through a verification process which, when successful, will allow you to set a new password.
Why can’t I recover my Microsoft account?
When you attempt to recover a Microsoft account, you’re required to prove that you are authorized to access it. If that were not the case, anyone could gain access to your account at any time. The proof required starts with the recovery information you’ve configured prior to losing access. If that recovery information is no longer current — say a phone number you no longer have access to — then you may be required to provide additional information for review. The bottom line, though, is that without being able to adequately prove you are the rightful account holder, you will not be allowed back in. This is important account security for everyone.
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