As an entirely online company, AOL customer service representatives are able to resolve most issues, including billing issues, technical problems and issues of fraud. They are also able to process appeals of suspended and canceled accounts. What Can't Be Resolved With a Call to AOL Customer Service? Because of the social nature of AOL, it is impossible for the company to referee conflicts between members. Unless another member's conduct violates AOL's terms of service, an AOL representative won't be able to have that person suspended or banned from the platform. Another issue that an AOL customer service representative won't be able to resolve is if the AOL software or its platform are incompatible with your computer, devices, or operating system. While the representative may be able to help you troubleshoot to determine whether technical problems are caused by an incompatibility, he or she may only be able to suggest a possible workaround or that you use a different device or OS. What Should You Do If You Have an Unsuccessful Call with AOL? If you get off the phone with an AOL representative and feel as though your question was not answered or your issue was not resolved, don't give up. You may still have options. Review your call notes. If you didn't take notes, write down or type out what you remember from the conversation. Take note of any areas of possible miscommunication so that you can address these issues in your next call to AOL. Next, call AOL back. The next AOL customer service representative that you speak to may have more experience or better training. This could enable him or her to understand your concerns and provide a satisfactory solution. If the second call does not resolve your situation, try contacting AOL through its other customer service options. AOL does offer a live chat option, along with e-mail support, both of which have the advantage of providing you with a transcript of your conversation. Another option is to request help from AOL via its social media accounts.