I find it remarkable that windows will not talk to it’s clients. How can you remain in business? Other people will fix my problem for $59.99. Maybe windows own these places and it is their way to make money sence our e-mail live is suppose to be free. Iam 66 and some things are hard for me to understand but I do understand when a company gives bad service. This is very bad service. I had no problems until I got windows live. Now nothing but problems. How sad this company is for mistreating customers.