I brought a couple of tickets for me and the wife late last year,off a third party,to go balloning in the cotswolds..
Went to book it for around our aniversary..early november.
When i enquired i was told that as its now winter,flying was now restricted due to the weather..
Fair do i thought..Then was asked if i wished to join the "winter flying list" yes please i said..
And was told to wait for a phone call to let us know when they were flying..
Waited all winter...right up until march this year..
So decided to ask if they are still open/flying as i had heard nothing for 5 months..
Only to be told that summer flying has now started...thanks for telling me..
I was told to book online,that i went to but there was no dates..
So i had to call to find out what was going on,then was told to check online,
to find more dates that were added.
I did just that,but was somewhat suprised as being/having paid you we had to go on
a first come first served basis.
Well that day came and went,cancelled due to bad weather,so i quickly booked another date,
but was limited to what days were available,due to obviously being busy..
I booked a saturday,and again was cancelled due to the weather.
So again i quickly booked up,again limited to when was availble,
Had to wait over 2 weeks..
only to get an email saying that i had to pay £30 per person because the voucher had expired!
So Ive been waiting all winter,5 months infact,only to hear nothing from them..
When i do phone i was told that it was due to the fact that they didnt fly all winter..
I find it hard to believe that there were no suitable days for flying,all winter...
When i spoke to them on the phone, i was told that it was in the information document,that i dont have?
Granted i brought it from a third party,but they should have treated me as a new customer,
after all they had there money in transfering our name onto the voucher,so there for should have checked that we had all the relavant documents.
I also find it very strange that they have had our money for 12 months earning interest on it,
and that we have to adopt a first come first serve basis when booking,
Surely they should be looking at flying those that have been on the winter waiting list,
and or those that have had ther voucher first?
Especialy knowing that they charge a further £30 per person if the 12 months from buying the voucher is applied..
So after all that it left a very bad taste in my mouth..i looked into transfering the voucher into someone elses name,
But havent done anything until yesterday..asking to extend the voucher..only to be told that the "Groupon" voucher needs to be renewed within 1 month!
Were it states this i have no idea..ive asked today.
So im left with nothing...
Ive searched the web and found another very very similar story...
Was thinking of taking it to trading standards of sommat..
As i see it as at the very least they say the voucher is valid for 12 months only for it to valid when the weather is dry/not windy/wet/ etc etc..and certainly not during the winter..and in the summer only..so about 2 months then..
9/20/2012 2:34:07 PM