My daughter attended St Andrews for 4 months and we recently had to remove her from the nursery following numerous issues from the beginning. The whole experience was extremely stressful and unpleasant and I would therefore not recommend this nursery to any parents.
My daughter had 2 key workers one of which managed the room and was on several occasions openly rude and confrontational towards myself. The second in my opinion came across very unconfident and lacking knowledge. Most suggestions made by myself on development areas I was working on at home were met with dismissal as they seemed to stick very rigidly to 'typical' development ages rather than considering children as individuals. Despite their refusal to work on these areas at the nursery my daughter then achieved these at home a few weeks later.
The other key issue was around safety, my daughter had numerous accidents whilst at the nursery, which in my opinion could have been easily avoided if the items in the room had been throughly risk assessed in advance and the staff had been appropriately vigilant.
We tried to escalate and resolve these issues (and others) however although promises of improvement were made these were unfortunately not met. We are therefore in the process of making a formal complaint so mistakes can be learnt from to hopefully improve the experience of future parents and children.
Since our daughter has left and started a new nursery we've seen a drastic difference, she's now happy on drop offs and collections, she has bonded easily and strongly with all the staff and her development is coming on leaps and bounds both at home and nursery. We can finally relax as parents as we feel our daughter is in a happy safe nurturing environment whilst we are at work.
