We came back from a trip and didn't have anyway to get in because other people had our keys and didn't leave it under the door. We were pretty desperate. They came out really quickly and were able to get into the house in less than 10 minutes. They even offered to come back and replace the lock at cost with no extra fee. I thought they were really professional and reasonable. We were in a tough spot and they could have gouged us, but they didn't. I would highly recommend them.
