Carpet cleaning is a tricky thing, and I ever get the results that I want with shampoo. However, there is a lot to be said for having them steam cleaned or even dry cleaned by Carpet Cleaning Kensington . They always get the stains out and leave the pile looking fresh, which is all that I can ask for really. You never know quite what you are going to get with a new cleaning company, but I can vouch that they are an excellent service through and through!