I am the founder and Managing Director of Renaissance Property Management Limited. I applaud this former tenant for using their real name and not hiding behind a pseudonym. It is untrue to say we are refusing to return the tenancy deposit, and of course that is not possible under deposit protection legislation. A repayment has been made after deductions have been made with the agreement of the tenant and this course of action has been sanctioned by our deposit protection scheme.
The staff at Renaissance Property Management are not very professional...
